To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

How could I have used this much water?

You may have a toilet, pipe or faucet leaking.  These can be difficult to detect.  NCWSA makes every effort to detect leaks while reading the water meters.  If a leak is detected, you will be notified.  However, you are responsible for all plumbing past the point-of-delivery (meter).

What do I do if I am experiencing low pressure?

Check your plumbing and meter for possible leaks. If your meter is leaking or you cannot locate a plumbing leak, call our office and report low pressure for your area.

Why is my water milky?

Air has entered the line, causing the milky look.  This may be the result of a recently completed water main repair.  Please notify NCWSA of milky water.

My water tastes, looks, and smells funny. Is it safe to drink?

All public water systems are required to meet strict water purity standards and maintain a minimum disinfectant level.  NCWSA's water is tested daily to ensure safety.  If the water produced was unsafe to drink, the public would be notified immediately.  Please notify NCWSA if you have a concern about water quality.

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.